splash-img-tpt

FAQ

Explore our most frequently searched topics below. If you can't find the answer you're looking for, reach out through our Contact Us page or at contact@catnipcrazed.com

Orders are generally shipped within 1-3 business days, sometimes sooner. You'll receive an email when your order has been shipped, please check your Spam/Junk folder.

If you still can't find this email, contact us and we'll provide you with real time information as to whether your order has been dispatched or not.

Refer to our shipping policy for more information.

We accept returns within 15 days of delivery. Please refer to our full refund policy here.

If this happens, please contact us as soon as you can and we MIGHT be able to take care of it.

We will try our best to accommodate any changes providing your order hasn't already been shipped.

If your order has already been shipped, please know that we are here to help. We understand the frustration of receiving something that doesn't meet your needs, and we'll do our best to make things right. Your satisfaction matters to us!

When you order multiple items at a time they might be shipped separately as products are sometimes shipped from different warehouses. You may receive one item before the next. Don't panic if you don't receive all of your items together... they will get to you!

If your order is taking longer than 15 business days since being shipped, please contact us and we will look into it for you. We offer a money back guarantee or will have your order resent.

Please note that delivery delays can be expected due to the ongoing COVID-19 pandemic. We apologize for all unexpected delays.

There's a good chance that our email has ended up in your Spam/Junk folder so please do check there. If you still cannot find it and would like us to resend please don't hesitate to reach out!

You can track your order using your email and order number from the Track Your Order page.

Please allow 24-72 hours after your item is shipped for the tracking information to be updated.

We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If you're having issues processing your payment, please don't hesitate to contact us!

At Catnip Crazed, product quality and customer service are our highest priorities. While we are committed to delivering top-quality products, we acknowledge that there might be rare instances when defects go unnoticed.

In the event you receive a defective item, please submit images via our Returns Portal.

At the moment, our shipping is limited to the United States and Canada. However, stay tuned, as we have plans to expand our shipping worldwide in the near future!